Cancel Order Policy
Order Cancellation Policy
Last Updated: June 25, 2026
At ZENITH GLOBAL TRADING LTD, we understand that plans may change. We have designed our order cancellation policy to be simple and efficient.
Cancellation Window
You have a 30-minute window from the time you place your order to request a cancellation, for any reason. This timeframe allows us to provide you with peace of mind if you need to adjust your purchase decision quickly.
How to Cancel
If you need to cancel your order within the 30-minute window:
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Visit our [Contact Us Page] immediately.
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Send us a message with your Order Number and the subject line "Cancellation Request".
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Our support team will process your request as quickly as possible.
Beyond the 30-Minute Window
Once the 30-minute window has passed, your order may have already entered the processing stage to ensure prompt shipment. At this point, we are unable to cancel the order. However, once you receive the item, you may initiate a return in accordance with our [Refund & Warranty Policy].
Refund Process After Cancellation
If your cancellation request is successful and within the 30-minute window:
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You will receive a confirmation email regarding the cancellation.
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The refund process will be initiated immediately.
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Funds will be credited to your original payment method within 10 business days.
Contact Us
If you have any questions regarding your order status, please contact our support team at: support@zenithglobaltrading.co.uk
ZENITH GLOBAL TRADING LTD Company Number: 17257739 Registered Address: Office 19287, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA